Returns & Refunds

The window

You have 30 days from the date your order is delivered to request a return. The item must be unused, in its original condition, and in its original packaging with any seal intact. We inspect every return when it arrives, and items that show wear, odor, alteration, or damage cannot be refunded.

How to start a return

1. Email support@westnordvitanovagoodshub.com or call (727) 555-0142 with your order reference and the item you want to return.
2. We reply with a return authorization and the address to send it to, usually the same business day and always within one.
3. Pack the item securely with the authorization included and send it back. Write the authorization number on the outside of the parcel.
4. Once we receive and inspect the item, we issue the refund to your original payment method within five business days.

Please do not send anything back before you have a return authorization. Unauthorized parcels cannot be matched to an order and may be refused.

What you get back

We refund the full price of the returned item. Because outbound shipping is complimentary there is no delivery charge to refund.

Return postage is the customer’s responsibility except where we sent the wrong item or the item arrived faulty or damaged. In those cases contact us before sending anything back and we will cover the postage.

Refunds are issued to the card used for the order. Charges will appear on your card statement as WESTNORDVITANOVA. The corresponding credit appears under the same descriptor. Depending on your bank, it can take a further three to five business days after we issue the refund for it to show on your statement.

Exchanges

We do not process direct exchanges, because holding an item while a return travels back creates more delay than it saves. If you need a different size or color, return the original for a refund and place a new order for the size you want. Tell us when you request the authorization and we will flag the new order so the two are handled together.

Items that cannot be returned

• Sealed hygiene and personal-contact items once the seal is broken: gauze, cleaning wipes, elastic bandage wraps, compression sleeves, and gel therapy packs.
• Items returned without their original packaging, or showing use, damage, or modification.
• Items received by us more than 30 days after the delivery date.
• Items returned without a return authorization.

Multi-item bundles and sets must be returned complete. A bundle missing an item cannot be refunded, and individual products from a set cannot be returned on their own.

Damaged or incorrect orders

If your order arrives damaged, or if you received something you did not order, contact us within seven days of delivery with your order reference and a photograph of what arrived. We will send a replacement or a full refund, including shipping, and we will cover the cost of sending the item back.

Cancellations

Orders can be cancelled at no cost any time before they are dispatched, which is generally within one business day of ordering. Call (727) 555-0142 or email us as soon as possible. Once a parcel has shipped, the standard return process above applies.

Contact

West Nord Retail Group LLC
4711 34th St. N. Suite F, St. Petersburg, FL 33714
Phone: (727) 555-0142
Email: support@westnordvitanovagoodshub.com
Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time

We ship within the United States only. Returns are accepted from United States addresses only. See also our Shipping and Terms & Conditions pages.